Early on, when COVID vaccine appointments first became available for seniors age 75-plus, the online application asked the user to select their insurance. Most seniors have Medicare and selected that option. Next, they were instructed to upload a copy of their Medicare card.
Calls were coming in to Senior Concerns: “I am trying to make an appointment for a vaccine. Can you tell me what upload means?”
Seniors who used to schedule an in-person appointment to receive no-cost assistance in preparing their tax returns at Cal State Northridge are now being asked to make an appointment on the website, and on the day of their appointment they will receive an email with a private, encrypted link to HIPAA Zoom.
More calls came in: “What is an encrypted HIPPA Zoom?”